When I work with groups, I am always struck by the faith they place in me to get them where they need to go. They put themselves in my hands for an hour, a day or sometimes several days. Often they are required to work through complex exercises to address business challenges with ambiguous or limited information. I have wondered what that must feel like? How are they able to remain confident that we will get to our destination regardless of the difficulties we may face or the detours we may need to take?